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|Frequently Asked Questions|
FAQ’S REGARDING ENGRAVED PLATES:
Q. Where is my engraved plate?
A. - All engraved plates are mailed to you separately via US mail in a different mailing package. They are mailed to the “ship to” address that you provided in your order. The engraved plate is NOT inside the box with your Unity Cross. There may be a blank plate inside some of the boxes, they are provided for the customers who did not order an engraved plate.
Q. I received my Unity Cross, when will I receive my engraved plate?
A. - All engraved plates are mailed separately to you in a different package than your Unity Cross. You should receive your engraved plate within about 2 weeks after your order.
Q. I ordered “rush fulfillment”, will my engraved plate come with the Unity Cross?
A. - No, all engraved plates are mailed within approximately 2 weeks from the time you placed your order and are mailed in a separate package.
Q. If it has been longer than 2 weeks since I placed my order and I have not received the engraved plate, what should I do?
A. - If you have already received your Unity Cross in the 4-6 week window and have not received the engraved plate, please email us at firstname.lastname@example.org
Please include your Order# and/or the name on the order, so that we can look into the details and then contact you.
Q. How many characters will fit on each engraved line?
A. - You may type up to 35 characters per line on the engraved plate.
This includes spaces and punctuation. We engrave exactly what you type, please double check for correct spelling and proper punctuation.
Q. Is our wedding date automatically engraved on our engraved plate?
A. - No, we ask for your wedding date on the order form for logistical and timing reasons only.
Q. What is the difference in the block and the script font?
A. - The name of the script font we use is “Lucida Calligraphy”, it looks like this:
Michael and Barbie
A. - The name of the block font we use is “MingLiU”, it looks like this:
Michael and Barbie
Q. How do I attach the Engraved plate?
A. - The plate has an adhesive on the back that will adhere to the base of the Unity Cross.
FAQ’S REGARDING SHIPPING and DELIVERY TIME
Q. If I need a Unity Cross in less than 2 weeks, can I get one in time for my ceremony?
A. - Yes! If your wedding date is in 2 weeks or less please email our customer service department at email@example.com and we will do everything in our power to contact you to fulfill your request.
Q. My wedding date is less than 6 weeks, can I get a Unity Cross in time for
my wedding day?
A. - Yes! We offer 4-day “Rush” fulfillment and 10-day “Rush” fulfillment options for these orders.
Q. What is “Rush” fulfillment?
A. - Rush fulfillment prepares your Unity Cross to be ready to ship within 4 or 10 working days from the order date. It does Not mean that your Unity Cross will be received within 4 or 10 days of the order date. Transit time has to also be considered. Please keep in mind that “Ground” shipping transit time will add approximately 2-6 working days to the number of days it will take for you to receive your order.
For example, if you order “Rush” fulfillment with Ground shipping, it will take up to an additional 6 working days to receive your order.
If you need the Unity Cross more quickly, then we recommend UPS 3 Day Select, 2nd Day Air, or Overnight shipping along with the “Rush” fulfillment.
Q. How long does the shipping transit time take?
A. - All items ship from California. The further away you live from California, the longer it will take for “Ground” shipping. The average transit time for most “Ground” shipping is usually 2-6 working days.
“3 Day Select” shipping guarantees that a delivery attempt will be made within 3 working days from the actual ship date.
“2nd Day Air” shipping guarantees that a delivery attempt will be made within 2 working days from the actual ship date.
“Overnight” shipping guarantees that a delivery attempt will be made the next working day from the actual ship date if “Overnight” delivery is offered in your area.
“Saturday” delivery is an option if UPS delivers on Saturday in your area.
“International” shipping is available.
For Canadian orders we recommend UPS as the carrier of choice.
For all other International orders, we recommend the “Flat Rate International Priority Mail” option offered during checkout.
Q. When will my Unity Cross ship?
A. - Unity Crosses will ship within 4-6 weeks from the order date unless “Rush” fulfillment is selected at the time of your order.
Once shipped, you will receive a confirmation email with the tracking information included.
Q. Can I order more Unity Cross story cards?
Q. Why won’t my coupon code work?
A. - Only coupons received from the Unity Cross via email specials are valid for use during the allowed time that they are active. To receive Unity Cross emails, register on our website. Click here
Q. Can I find the Unity Cross in stores?
A. - Yes. Click here.
Q. What are the business hours for the Unity Cross?
A. - The Unity Cross business hours are:
Monday-Friday , 9am-6pm Central time
Saturday and Sunday- email is monitored by our weekend staff and will respond accordingly or on our next business day. Phone messages left over the weekend are also monitored and are responded to accordingly or on the next business day.
For fastest assistance please email us at firstname.lastname@example.org